Frequently Asked Questions
Everything you need to know about our illuminating fashion collections.
What is the standard shipping timeframe for orders?
We offer standard shipping within 3-5 business days for domestic orders. International shipping typically takes 7-14 business days depending on the destination and customs processing.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your garments true to size?
Most of our pieces are designed with a contemporary fit. We provide a detailed size guide on each product page with specific measurements to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my ORACLE Lighting apparel?
To maintain the quality and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior garment tag.
Do you offer sustainable or eco-friendly options?
Yes, our 'Lumina' collection features garments made from 100% organic cotton and recycled polyester as part of our commitment to sustainable fashion practices.